Effective Date: May 16, 2025
1. Introduction
These Terms and Conditions (“Agreement”) govern the provision of digital marketing services and use of Rocket Media’s proprietary marketing platform (“The Platform”) by the client (“You”, “Client”). By subscribing to Rocket Media’s services, you agree to the terms outlined herein.
Rocket Media Enterprises Ltd (“Rocket Media”) is a professional, results-driven agency offering full-service marketing solutions for businesses seeking to grow, scale, and automate their marketing operations using best-in-class technology and strategic execution.
2. Scope of Services
Our services may include but are not limited to:
- Social media management (Facebook, Instagram, TikTok, LinkedIn)
- Branded content creation and daily scheduling
- Website and landing page design, hosting, and updates
- CRM-based customer tracking and engagement
- Email and SMS marketing automation
- Review management and lead capture tools
- Campaign performance dashboards and reporting
- Automated follow-up systems for lead nurturing
The specific features and service levels will be outlined in each client’s onboarding documentation or proposal.
3. Platform Access & Management
- Rocket Media provides access to its proprietary platform as part of its managed service offering.
- Platform access may be granted to clients based on service tier and project needs.
- Client accounts are managed by Rocket Media on a secure and permission-controlled basis.
- Rocket Media reserves the right to adjust access levels and platform functionality as needed to protect system integrity and ensure consistent service delivery.
4. Payment & Billing Terms
- All service fees are billed monthly, unless otherwise agreed.
- Invoices must be settled in advance of the monthly service period.
- Payment methods may include bank transfer, direct debit, or other authorised payment processors.
- Campaign-related media spend (e.g., Facebook Ads, Google Ads) is not included in monthly fees and is to be paid separately by the client.
5. Client Responsibilities
To ensure maximum effectiveness, the client agrees to:
- Attend a 30-minute strategy meeting each week with their assigned Account Manager
- Provide all content approvals, logins, and brand guidelines in a timely manner
- Respond to requests for feedback within agreed timeframes
- Remain actively involved in strategy discussions and campaign goal-setting
Note: Rocket Media is not responsible for delays caused by the client’s failure to provide required materials or feedback.
6. Performance & Expectations
Rocket Media is committed to delivering measurable results and transparent reporting. While every effort is made to maximise return on investment, no guarantees can be made regarding specific revenue outcomes or lead volumes, due to the inherent variability of digital marketing environments.
Performance will be regularly reviewed, with adjustments made to improve effectiveness.
7. Confidentiality & Data Privacy
- All data, credentials, and communication between Rocket Media and the client will be treated as strictly confidential.
- Rocket Media adheres to all applicable data protection laws, including GDPR.
- The client agrees to maintain the same level of data privacy in their use of Rocket Media’s platform and services.
8. Account Suspension & Termination
- Either party may terminate this agreement with 30 days’ written notice.
- Rocket Media reserves the right to suspend access or service delivery for late or non-payment, misuse of the platform, or breach of terms.
- Upon termination, client access to the platform will be revoked unless otherwise agreed in writing.
9. Intellectual Property
- All systems, workflows, automations, and marketing materials created by Rocket Media remain the intellectual property of Rocket Media unless explicitly transferred.
- The client is granted a non-exclusive, non-transferable license to use assets and content created during the service period.
10. Limitation of Liability
Rocket Media shall not be liable for indirect, incidental, or consequential damages arising from the use of its services or platform, including but not limited to loss of business, revenue, or data.
11. Governing Law
These Terms and Conditions shall be governed by the laws of England and Wales, and any disputes will be resolved within the relevant legal jurisdiction.
12. Final Provisions
By engaging with Rocket Media’s services, the client acknowledges and agrees to these Terms & Conditions. These terms form part of the overall client agreement and may be updated with 30 days’ notice.